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Quiz Service-Cloud-Consultant - Professional Valid Test Salesforce Certified Service cloud consultant Test

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Salesforce Service-Cloud-Consultant certification exam is suitable for professionals who work as Service Cloud consultants, Service Cloud administrators, Service Cloud developers, or any other role that involves working with Service Cloud solutions. Salesforce Certified Service cloud consultant certification is also ideal for those who want to enhance their skills and knowledge in Service Cloud and customer service processes.

Being a Salesforce Certified Service cloud consultant can open up various career opportunities for professionals, including higher salaries, better job prospects, and career advancement. Salesforce Certified Service cloud consultant certification demonstrates a candidate's ability to design and implement complex Service Cloud solutions that help organizations provide exceptional customer service experiences. With the increasing demand for Service Cloud solutions, getting certified in Salesforce Service-Cloud-Consultant can be a game-changer for your career.

To pass the Salesforce Service-Cloud-Consultant Exam, candidates should have a thorough understanding of Salesforce Service Cloud features and functionality. They should also have experience in implementing and configuring Service Cloud solutions, including case management, knowledge management, and service console. Candidates should also have experience in designing and implementing complex business flows and integrations using Salesforce Service Cloud.

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Salesforce Certified Service cloud consultant Sample Questions (Q92-Q97):

NEW QUESTION # 92
Which technology will allow a client to enable ideas on a public website? There are two correct answers.

A. Customer portalPartner portal
B. Self-service portal
C. Partner portal
D. Force.com Web Services API
E. Force.com Sites

Answer: D,E

NEW QUESTION # 93
Which two areas can an Administrator make Open CTI features available to users when building a Lighting App using the App Manager? Choose 2 answers

A. On the Calendar right hand panel
B. On a record Highlights Panel
C. On a utility bar of the Lightning App
D. On a record Activity Feed list

Answer: C,D

Explanation:
Open CTI features can be made available to users when building a Lightning App using the App Manager by adding them on a utility bar of the Lightning App or on a record Activity Feed list. A utility bar is a fixed footer that displays utilities (such as Open CTI SoftPhone) as icons in a panel at the bottom of every page in an app. Users can access Open CTI features such as making calls, receiving calls, transferring calls, or logging calls from the utility bar. An Activity Feed list is a component that displays all the past and upcoming activities related to a record, such as tasks, events, emails, or calls. Users can access Open CTI features such as dialing a phone number or logging a call from the Activity Feed list. Verified References: Service Cloud Consultant Certification Guide & Tips, Add Utilities to Your App's Utility Bar, Add Activities to Your Lightning Pages

NEW QUESTION # 94
UCs is implementing Salesforce Knowledge at its contact center. The contact center has a dedicated support
team for each product that it supports. Contact center agents should only be able to view articles for the
product they support. What solution should a consultant recommend to meet this requirement?

A. Assign team-based profiles to the associated product article types
B. Assign team-based roles to the associated product data category value
C. Assign team-based profiles to the associated product data category value
D. Assign team-based roles to the associated product article types

Answer: B

NEW QUESTION # 95
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new
method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents
under 25 MB by the customer.
Which method should the consultant suggest?

A. On-Demand Email-to-case
B. Omni channel routing
C. Standard email to case
D. Web to case forms

Answer: A

NEW QUESTION # 96
Cloud Kicks' service agents frequently receive requests for order updates. All order information is managed by a separate cloud-based enterprise resource planning (ERP) system. Agents currently jump between applications to search for these details and have asked if this process can be improved.
Which approach should the consultant recommend to streamline the process?

A. Use Salesforce Connect and External Objects to represent this information in Salesforce.
B. Create a dynamic action that launches the ERP system with a deep link to the order locator.
C. Create a batch integration process that runs hourly to pull all order updates into Salesforce.

Answer: A

Explanation:
Salesforce Connect with External Objects is the optimal solution for integrating Cloud Kicks' Salesforce environment with the ERP system. This approach allows real-time access to order information directly within Salesforce, without storing the data in Salesforce, thereby streamlining the process for service agents and improving their efficiency in handling customer requests for order updates.

NEW QUESTION # 97
......

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